Support schedule updated
Dhaka office response time is split into two shifts
4 pieces of information
If you want a quick idea, these four numbers come in handy
Rating 4.2/5
This average comes from 30,148 reviews
225K+ active users
Daily help requests are quite high here
577+ Titles
So many options inside the app
99.8% uptime
The service has been running since 2016
jilibdt App
A named PR representative is here
Mehzabin Akter, Public Relations
She coordinates the Dhaka office; messages are taken from 10:00 AM to 7:00 PM
- Email: [email protected]
- Help line: +880 1700 000000
- Address: Dhaka, Bangladesh
Get support in 3 steps
Simple type, but verify information first
1. Select topic
Account, App, or Help Center topic
2. Send address
Email, notes, and screenshots together
3. See answer
Most common questions are answered the same day
4. Match the app
jilibdt App From here you can change settings
Six small benefits of support
Small in appearance, big in use
Quick messages
Answers to quick questions come quickly
Clear instructions
Steps explained without hassle
Bengali language
Speaks in the local user's language
bKash support
Many users in Dhaka like this
Nagad option
Accounts can be reconciled quickly
Rocket option
Also serves as another local medium
How does the jilibdt Help Center work
Here four common tasks are easy
- See account opening issues
- If login fails, follow steps
- Set the app settings
- Check the help ticket status
If Dhaka network is slow, send a small screenshot to quickly identify the issue
If you want more details Help Center See
New contact note
Keep four small updates separate
Mobile response
Writing messages without a form on Android phones is easy
Dhaka time
Sending replies based on local time is convenient
bKash note
If there is a transaction receipt, send it
New user
On the registration Create account first
Press notes and news
Four headlines, short and clear
New support ticket system
The same question will not get lost when separated
App guide rewritten
Explained with screenshots and small steps
Local payment note
bKash, Nagad, and Rocket users receive separate help
If a press kit is needed Blog and notes See
Links that will be more useful
Quickly check, then proceed
If any issues, open the jilibdt Contact page first
What to do if not logged in
3 things to check
- Check if email is correct
- Use uppercase letters in the password
- Check if app update is available
If problems persist Help Center Send ticket from
Register to get help today
Can start in half a minute
After opening an account, jilibdt Support, jilibdt Help, and jilibdt Contact work together to help Bangladesh users easily move forward with bKash, Nagad, and Rocket
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